Mortgage technology adoption is moving from product sourcing into case progression. Nivo has launched an AI-powered case-management tool aimed at intermediated and specialist lenders, while New Leaf has renewed its Twenty7tec partnership for a further three years. The direction of travel is towards faster collection of information, clearer broker-lender communications and reduced manual administration.
For advice firms, the opportunity is to use AI to triage documents, chase outstanding evidence, summarise case updates and identify stalled applications. Governance remains essential: advisers and lenders should test outputs, retain oversight of suitability and underwriting decisions, protect client data, and ensure automated communications support rather than undermine Consumer Duty outcomes.