More2life data show that 63.6% of its interest-paying lifetime-mortgage customers are under 70, signalling that later-life lending is extending beyond the traditional older cohort. Air has warned that advisers may face a capacity challenge as demand grows unless they improve operational efficiency and adopt appropriate AI tools.
AI could assist with fact-finding, document workflows, vulnerability prompts and scenario modelling, helping advisers spend more time on client outcomes. But later-life cases require particular care: tools must not dilute human assessment of health, income resilience, inheritance expectations, benefits, alternatives and long-term affordability. Strong oversight and transparent records are essential where technology informs an equity-release recommendation.