AI Tools Move Into Adviser Workflows

Openwork has selected Mortgage Brain’s Sourcing Brain, Criteria Brain, Affordability Brain and Submissions Brain for integration into its adviser technology suite through Plannr. The development signals a more joined-up approach to product sourcing, lender-criteria checking, affordability assessment and case submission.

For advice firms, the opportunity is to reduce repetitive administration and improve case consistency. However, AI and rules-based workflow tools should support—not replace—adviser judgement. Firms should maintain auditable records of research, validate inputs and outputs, manage data quality, and ensure that automated shortlists do not create a false impression of whole-of-market suitability or override the client’s individual needs and circumstances.

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