Chorley Building Society has completed a core banking and lending upgrade to the Tata Consultancy Services BaNCS platform, while Scottish Building Society and Malted AI have been recognised for using artificial intelligence to analyse customer interactions. These developments underline how mutuals and specialist lenders are investing in modern infrastructure as well as front-office technology.
For advisers, better-connected lending systems could mean faster case updates, more consistent data capture and improved visibility of client-service issues. The key test is not simply whether technology speeds up a process, but whether it improves outcomes, supports vulnerable customers and leaves a clear route for escalation to a knowledgeable human when a case falls outside the standard path.