Delays in conveyancing are becoming a material advice and customer-service risk. Mortgage Strategy reports that 42% of surveyed recent buyers identified conveyancing as the biggest cause of delay, with protracted transactions increasing the likelihood that mortgage offers will expire before completion. First-time buyers also report significant anxiety while waiting for transactions to complete.
AI cannot resolve legal bottlenecks or replace professional judgement, but it may improve visibility. Advisers could use workflow tools to identify ageing cases, extract key dates from offers, prompt proactive lender-extension discussions and provide clients with clearer status updates. Any use should be transparent, fact-checked and backed by a named person able to intervene when a case becomes complex.