AI is moving closer to the mortgage workflow. Nivo has launched an AI-powered case-management service aimed at intermediated and specialist lenders, designed to coordinate information from broker enquiry through underwriting and completion. Meanwhile, New Leaf has renewed its technology partnership with Twenty7tec for a further three years, underlining continued investment in adviser-facing infrastructure.
The opportunity for advisers is less about replacing professional judgement and more about reducing avoidable administration: chasing documents, summarising case histories, routing queries and identifying missing information. That could improve turnaround times in complex lending, where brokers and lenders are under pressure to keep clients informed. Firms should nonetheless establish controls for data quality, security, audit trails, vulnerable-customer handling and escalation to a qualified person.
- Ask suppliers how AI outputs are checked, recorded and corrected.
- Confirm where client data is stored and whether it is used to train models.
- Keep clear accountability for affordability, suitability and final client communications.